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Mortgage Servicer Directory for Housing

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DISCLAIMER: As the COVID-19 public health situation evolves, new regulations are being continually issued. This page/story/information may not include the most recent information.

Please use the list below for any assistance in getting COVID-19 Relief.

Directory of Servicer Contacts

For Use by HUD Approved Housing Counseling Agencies only  April 20, 2020

Mortgage ServicerConsumer Self-Service Intake Portals andTelephone Numbers
Arvesthttps://www.arvestcentralmortgage.com/resources/hardship- assistance/hardship-assistance-main
Bank of America https://homeloanhelp.bankofamerica.com/en/forbearance.html
Bayview https://bayviewloanservicingcares.com/coronavirus-update/
BB&T https://bank.bbt.com/retailEnrollment/paymentrelief
  CaliberCall 800-401-6587 for assistance or information on how to request COVID- relief. Customers impacted by COVID-19 can request a forbearance plan by logging in to their account at www.myaccount.caliberhomeloans.com.Additional information related to COVID-19 assistance is available  athttp://www.caliberhomeloans.com/tools-resources/faqs/
 CarringtonLog in to www.mortgageassistance@carrintonms.com for self-service options.
Other Online Resources: www.carringtonmortgage.com/covid19
Carrington Mortgage Serviceshttps://www.carringtonmortgage.com/covid19
Cenlarhttps://www.loanadministration.com/
 ChaseCustomers should log in to their account at www.chase.com/mortgageassistance , or call 888-356-0023 to request assistance. An online COVID-19 assistance request form will be available for self-service on 5/17/2020.
Fay Servicinghttps://www.fayservicing.com/covid-19/
 FlagstarLog in to Myloans at www.flagstar.com;1. (800) 393-4887, Option 1; or2. Go to www.Flagstar.com/hardship to submit an online forbearance request
   Freedom MortgageFreedom encourages customers to submit a request for a COVIDForbearance online at www.freedommortgage.com/gethelp. This request form will allow for the customers to obtain the desired forbearance plan which will be mailed to them 3 to 5 business days after submission of the request online.  No phone call is necessary to obtain the forbearance plan  if they complete the online form at:http://www.freedommortgage.com/gethelpIf the customer prefers to speak to a representative, they can contactFreedom Mortgage Customer Care at 855-690-5900 and select option 7 for Financial Hardship.  
     LoanCare· Log in to request an assistance, and click on the large red white button labeled “Financially Impacted by COVID-19? Click here for relief”.· Borrower may also call 800-909-95251.     Select option 1 for English2.     Listen to explanation of a forbearance and select Option 1 at the end of the message3.     Enter the loan number and last 4 of SSN OR full SSN and property zip code4.     Press 1 to confirm you are requesting temporary financial assistance5.     Press 1 to confirm you understand all monies are due in full at the end of the forbearance. Starting on or about 4/13/2020: press 1 for a plan shorter or longer than 3 months or hold to accept 3 month plan1.      If 1 pressed, confirm length by entering 1-6 on keypad (1 month to 6 months)2.      Confirm length requested by pressing #g. Route to request submitted message with option to speak to an agent for any further servicing needs.
LoanDepothttp://start.loandepot.com/assets/int- email/disaster/COVID19ServicingCommunicationv6.0.pdf
M&T Bankwww.mtb.com/help-center/be-informed/coronavirus/hardship-relief-form
 MidFirst1. Customers impacted by COVID-19 are encouraged to log in to www.MyMidlandMortgage.com to request assistance.2. By phone, customers should call 800-552-3000, sign in with their loan number or social, and then select option 4 to speak to a team member.
 New America Fundingnewamericanfunding.com/manage-my-loan/#covid19relief
 New Residential Not Available
Mr. Cooper(fka Nationstar)Customers may submit a “Pandemic Forbearance Plan” request form by logging in to their account online or via their mobile device. This is the fastest way to receive assistance.
Ocwen/PHHhttps://www.mortgagequestions.com/coronavirus
PennyMac (PNMAC)Go to www.pennymacusa.com to access an enrollment for COVID-19_assistance.
 QuickenCustomers can log in to their account at www.rocketmortgage.com. Once logged in there is a banner that directs customers impacted by COVID-19 to apply for assistance. They are walked through a few questions to get them into the Covid-19 Forbearance. This site also offers information about the program and some expectations coming out of the forbearance.http://www.rocketmortgage.com
Suntrusthttps://www1.onlinebanking.suntrust.com/UI/paymentrelief?icid=Paymen tRelief_PersonalBanking_PYMTRELIEF_Hero_NA_L0_567_1044_Default#/
Selene877-768-3759
Select Portfolio Servicinghttps://www.spservicing.com/StaticDetails/DisasterManagement
The Money Sourcehttps://themoneysource.com/happy-hub/coronavirus/
  US BankCustomers impacted by COVID-19 can obtain a forbearance, submit a loss mitigation application or establish payment plans at www.usbank.com/splash/covid-19.html then click on “Get help with your mortgage” under Mortgage Assistance. Customers that have already been set up on a forbearance or other assistance plan can contact their SPOC (single point of contact) via the information provided when the assistance was established.http://www.usbank.com/splash/covid-19.html
   Wells Fargo 1. Resource page at http://www.wellsfargo.com/mortgageassist 2. Online request for assistance:a. Request Mortgage payment suspension:·  If you have Wells Fargo online banking, log in to your account. Select the payment assistance alert located by your your mortgage account information.b. Request Home Equity payment suspension·  Request a short-term payment suspension by emailing us through the secure Message Center in online banking. We’ll respond to you in writing via U.S. mail within 7-10 days.3. By phonea. Mortgage: 800-219-9739 option 2, 1 or b. Home Equity: 800-219-9739 option, 2, 2

Counselor ContactServicer  List 2020 04 17 2

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