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Consumer Financial Protection Bureau Stories

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DISCLAIMER: As the COVID-19 public health situation evolves, new regulations are being continually issued. This page/story/information may not include the most recent information.

Protecting your finances during the Coronavirus Pandemic

Federal, state, and local governments are working to respond to the growing public health threat of coronavirus, or COVID-19. The CFPB and other financial regulators have encouraged financial institutions to work with their customers to meet their community needs.

Additionally, the CFPB is committed to providing consumers with up-to-date information and resources to protect and manage their finances during this difficult time as the situation evolves.

Financial resources for consumers

Communities continue to announce the temporary closure of businesses, schools and other public facilities or events. While these actions are necessary steps to help reduce exposures, it may bring financial uncertainty for many people who could experience a loss of income due to illness or workplace closures.

If you are facing financial difficulties as a result of the pandemic, we have resources to protect and manage your finances.

  • Protect yourself financially – As Americans prepare for the possible spread of the coronavirus or COVID-19, here are resources to protect yourself financially. Read in EnglishLeer en Español (Updated 3/16/2020)
  • Consumer complaints – Since our inception, we’ve built a robust and technologically forward complaint process that handles approximately 30,000 complaints every month. Even in these challenging times, we are ready to send your complaints to companies to help you get the response you need. (Updated 3/17/2020)
  • Protecting your credit during the coronavirus pandemic – Your credit reports and scores play an important role in your future financial opportunities. Learn how to manage and protect your credit during the COVID-19 (coronavirus) pandemic. (Updated 3/19/2020)
  • Dealing with debt: Tips to help ease the impact – We have resources you can use to address issues related to debt collection during the coronavirus pandemic. (Updated 3/20/2020)
  • Tips for financial caregivers – We have resources for financial caregivers helping people who cannot manage their money or property themselves during the coronavirus pandemic. (Updated 3/20/2020)

General guidelines

For updates about the virus and how to stay safe visit the Centers for Disease Control and Prevention’s coronavirus webpage .

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